Your Pets Are Our Priority
At Crossroads Veterinary Hospital in Gilbert, our veterinary team is dedicated to our patients and their loving owners, backed by over a decade of experience and a passion for the wellbeing of pets.Book An Appointment
What to Expect at a Veterinary Appointment
If you know what to expect from your first appointment with us, it will help you to make this process more pleasant for you and your pet.
Make sure that you arrive about ten minutes before you appointment in order to fill out our New Patient Form. To save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will meet you and review your pet's medical history. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
Our Gilbert veterinarians make it our mission to provide your pet with compassionate and high quality care. We have been serving the Gilbert area for over a decade.
We are dedicated to providing a welcoming and warm space for you and your pet while making sure that they remain happy and healthy with comprehensive veterinary care, from prevention to rehabilitation and pet grooming.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What is there to do while I wait for my appointment?
Our veterinary hospital is located right by Gilbert Gateway Town Center. While are limiting the number of individuals in our office because of COVID-19, there are a number of restaurants and stores in our area which you can visit while you wait for your appointment.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there financing options available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
New Patient Form
Download and fill out the New Patient Form to bring with you.
Get quick and easy financing through CareCredit or ScratchPay.